Privacy Policy
Last Updated: May 24, 2024
Welcome to PinecrestLane ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience when using our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pinecrestlane.sbs (the "Website") or use our services.
Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.
1. Information We Collect
We collect several types of information from and about users of our Website, including:
1.1 Personal Information
Personal information is data that can be used to identify you directly or indirectly. We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address when you contact us, sign up for our newsletter, or use our services.
- Account Information: Username, password, and profile details if you create an account on our Website.
- Payment Information: Credit card numbers, billing addresses, and other payment details when you make a purchase (these are processed securely through our payment processors).
- Communication Information: Information you provide when you communicate with us, such as customer service inquiries, feedback, or responses to surveys.
1.2 Non-Personal Information
We also collect information that does not directly identify you, including:
- Usage Data: Information about how you interact with our Website, such as pages visited, time spent on pages, links clicked, and features used.
- Device Information: Information about the device you use to access our Website, including device type, operating system, browser type, IP address, and mobile device identifiers.
- Location Information: General location information based on your IP address or more precise location data if you grant permission.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies. For more information, please see our Cookie Policy section below.
2. How We Collect Information
We collect information in the following ways:
- Direct Collection: Information you provide to us directly when you fill out forms, create an account, contact us, subscribe to our newsletter, or otherwise interact with our Website.
- Automated Collection: Information collected automatically as you navigate through our Website using cookies, web beacons, and other tracking technologies.
- Third-Party Sources: Information we may receive from business partners, analytics providers, social media platforms, and other third parties.
3. How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing, maintaining, and improving our Website and services
- Processing and completing transactions
- Responding to your inquiries and providing customer support
- Sending administrative information, such as updates, security alerts, and support messages
- Sending marketing and promotional communications (with your consent, where required by law)
- Personalizing your experience on our Website
- Analyzing usage patterns to improve our Website and services
- Detecting, preventing, and addressing technical issues or fraudulent activities
- Complying with legal obligations
- For any other purpose with your consent
4. Legal Basis for Processing (for EEA Users)
If you are located in the European Economic Area (EEA), we will only process your personal information when we have a valid legal basis to do so. Our legal bases include:
- Consent: When you have given us explicit consent to process your personal information for specific purposes.
- Contract: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests: When processing is necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms.
- Legal Obligation: When processing is necessary to comply with a legal obligation.
5. Disclosure of Your Information
We may disclose your information to the following categories of recipients:
- Service Providers: Third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
- Business Partners: Business partners with whom we jointly offer products or services, or whose products or services may be of interest to you.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Protection of Rights: When we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case your information may be transferred as a business asset.
- With Your Consent: To any other third party with your prior consent.
6. Cookie Policy
We use cookies and similar tracking technologies to collect information about your browsing activities on our Website. Cookies are small text files that are stored on your device when you visit a website. They help us recognize your device and remember certain information about your visit.
6.1 Types of Cookies We Use
- Essential Cookies: Necessary for the Website to function properly. These cannot be disabled.
- Analytical/Performance Cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously.
- Functional Cookies: Enable the Website to provide enhanced functionality and personalization.
- Targeting/Advertising Cookies: Used to deliver relevant advertisements and track campaign performance.
6.2 Managing Cookies
You can manage your cookie preferences through our cookie banner when you first visit our Website. You can also control cookies through your browser settings. However, if you disable certain cookies, some parts of our Website may not function properly.
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
9. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to know what personal information we have collected about you.
- Correction: The right to request correction of inaccurate personal information.
- Deletion: The right to request deletion of your personal information.
- Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
- Restriction: The right to request restriction of processing of your personal information.
- Objection: The right to object to processing of your personal information.
- Withdrawal of Consent: The right to withdraw your consent at any time, where we rely on consent to process your personal information.
- Complaint: The right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. Please note that we may need to verify your identity before responding to your request.
10. International Data Transfers
Your personal information may be transferred to, stored, and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your country. By using our Website, you consent to the transfer of your personal information to such countries. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy.
11. Children's Privacy
Our Website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our records.
12. Third-Party Links
Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by us. This Privacy Policy applies only to our Website. We have no control over and assume no responsibility for the privacy policies, practices, or content of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit.
13. Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
14. Contact Us